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eGain the leading provider of cloud and on-site customer interaction hub software, today announced the addition of Africa’s Seven Seas Technologies as a new channel partner. The partnership will address the rising demand for unified multichannel customer service solutions in East Africa by combining eGain’s award-winning customer service software with Seven Seas’ implementation expertise across Kenya, Uganda, Ethiopia and Rwanda.

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Misys, the global application software and services company today announced the strategic partnership with Seven Seas Technologies to enhance the speed for implementation and delivery of services to customers in East Africa. The partnership comes in the wake of major developments in the ICT sector in Kenya with an increase in mobile phone and Internet penetration, and increased awareness and access to software products. Seven Seas Technologies (SST) will provide localised features, integration support, project management and implementation services around Misys solutions, with a focus on Universal Banking, in the region.Read More…